Since I haven’t ordered anything, what possible scam/fraud whatever could this be? For more information, go to. Select the department you want to search in. To cancel the entire order, select all of the items. If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.com. If you're reporting a suspicious URL, put it in the body of the email and send it to stop-spoofing@amazon.com Report a Phishing Email Avoiding Payment Scams If you receive a suspicious correspondence, here are some tips to determine if it's from Amazon.com. we'll use this information to improve our online Help. They knew what you wanted, but weren’t allowed to send it through the mail! Select Cancel checked items when finished. Maybe their computer is “psychic” and read your mind. If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center. If you get a request to update your Amazon account, don’t do it via email. A recent wave of phishing attacks is masquerading as an email from Amazon, informing you that your order has been canceled. Powered by Discourse, best viewed with JavaScript enabled. There's a problem loading this menu right now. Shipping carrier information, Account Settings That could be very bad, right? We'll never send emails with links to an IP address (string of numbers), such as http://123.456.789.123/amazon.com/. Your Orders Attachments or prompts to install software on your device. If it doesn't match an order in Your Account in Amazon.com, or in another Amazon international website, the message isn't from Amazon. If for some reason they’re unable to provide a satisfactory answer, please let us know. To cancel the entire order, select all of the items. Your Orders So don’t be opening any e-mails about cancelled orders! After submitting the cancelation, we'll send you a confirmation message to the email address on your account. Cancel or view benefits, Payment Settings Exchange or return items, Manage Prime It says my order for two items has been cancelled. Seller Support should be able to advise you if the message is legitimate or not. I didn’t click on any of the links – afraid to – but for sure, I have NOT ordered anything recently on Amazon! That seems like a legitimate reason to contact you, and with the high rate of consumers who shop on the popular site, it’s a safe bet that the scammers will land on a victim who actually believes the email. While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect. While we're unable to respond directly to your feedback, You can cancel items or orders that haven't entered the shipping process yet. Send the email as an attachment to stop-spoofing@amazon.com. To learn about how to avoid payment scams, visit Avoiding Payment Scams. Note: Go to Your Orders to see if there is an order that matches the details in the correspondence. For sure, don’t use the e-mail to log onto your If you see the order in the Cancelled Orders section, it was successfully canceled. To cancel the entire order, select all of the items. If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.com. If the order has already entered the delivery process, this option isn't available. Put viruses on your computer or something even more nefarious? Since I haven’t ordered anything, what possible scam/fraud whatever could this be? It says my order for two items has been cancelled. You can also confirm that the order was canceled by visiting Your Orders. You'll receive an email within an hour confirming whether or not your cancellation was possible. I didn’t click on any of the links – afraid to – but for sure, I have NOT ordered anything recently on Amazon! Add or edit payment methods, Carrier Info For more information on how to contact the seller, go to Contact Third-Party Sellers. https://sellercentral.amazon.com/forums/thread.jspa?threadID=1984&start=0&tstart=0, Edited by: jennifermaryp on Oct 1, 2012 3:53 PM. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. This isn't the information I was looking for, Top subscription boxes – right to your door, Report Suspicious Emails, Phone Calls, Text Messages, or Webpages, Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon, © 1996-2020, Amazon.com, Inc. or its affiliates. I think this is a not uncommon phishing attempt - there was actually a thread about it on the forum at one point. Shipping carrier information, Account Settings I got an e-mail that LOOKS like an Amazon e-mail. Add or edit payment methods, Carrier Info After submitting the cancelation, we'll send you a confirmation message to the email address on your account. Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information. This isn't the information I was looking for, Top subscription boxes – right to your door, Manage Your Amazon Accounts on Mobile Devices, Sign out of Your Account on the Amazon Website, Sign out of Your Account in the Amazon Shopping App, Revoke a Website or App's Access to your Login with Amazon Information, © 1996-2020, Amazon.com, Inc. or its affiliates. If the link takes you to a site that is not a legitimate amazon domain, then it is likely phishing. I got an e-mail that LOOKS like an Amazon e-mail. Got e-mail saying order cancelled -- but I didn't order anything. Change email or password. Note: Go to Your Orders. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Cancel or view benefits, Payment Settings Amazon will never send you an unsolicited message that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. While we're unable to respond directly to your feedback, Someone who HAS ordered recently MIGHT click on the link to see what’s been cancelled. Amazon will never ask you to make a payment outside of our website and will never ask you for remote access to your device. Please select what best describes the information: Thanks! An order confirmation for an item you didn't purchase or an attachment to an order confirmation. You did the right thing by forwarding it to us. Track or cancel orders, Returns & Refunds Suspicious or fraudulent emails, text messages, or webpages not from Amazon.com often contain: Note: Legitimate Amazon websites have a dot before "amazon.com" such as http://"something".amazon.com. Select the department you want to search in. Track or cancel orders, Returns & Refunds Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information. Select the tick box next to each item you want to remove from the order. We recommend that you report any suspicious or fraudulent correspondence. Please select what best describes the information: Thanks! If you received an e-mail regarding the cancellation of an order you don't recognize, please check Your Orders in Your Account. If you receive a suspicious or fraudulent correspondence, don't share any personal information and report it immediately. Instead, go to Your Account on Amazon.com and click “Manage Payment Options” in the “Payments” section. If you see an email with an order confirmation for an item that you don’t think you purchased, log into your Amazon account and go to your Your Orders to see if it matches what you see in the email.
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