Videotron primarily uses band IV. My computer keeps losing connection to the Helix wifi, My Sony PlayStation PS4 keeps dropping connection with Helix. I AM VERY WORRIED MY MODEM WAS NOT SUPPORTED BY VI... helix bridge mod - android app performance, My smart devices won't connect to helix wifi. To learn about roaming coverage, please view our interactive maps. We recommend that you consult the guide provided with your equipment. C. Reset the modem. Each time that you connect a new peripheral to a Videotron modem, you have to reset the modem, either by unplugging the electric cable or, if you have a Videotron telephony modem, by pressing the "reset" button at the back of the modem. This button is usually in the middle of the device, next to the Ethernet jack, and is in a hole the size of a pencil tip. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A signal issue could also be the cause but I have my own dougts on that idea. Has this article answered your questions? What are the main advantages of LTE technology? SO I DECIDED TO BUY MYSELF A MODEM THAT ALLOWS TO HAVE FAST AND MORE CONVENIENT FOR THE SPEED I WAS GETTING THAN WHAT I WAS PAYING FOR, INSTEAD OF 120MB I WAS ONLY GETTING 60MB, SO I WAS LIKE MAYBE I SHOULD BUY MYSELF A HITRON 4582 WHICH WILL REPLACE THE ARRIS TM822 THEY GAVE ME, AND THEY REFUSED TO ALLOW E TO USE IT, TELLING ME I HAVE TO USE THEIR MODEM, AND ACCORDING TO FCC COMPLAINTS WE SHOULD BE ALLOWED TO USE OUR MODEM UNLESS THEY CAN PROVE IT WILL HARM MY SERVICES OR THEIR NETWORK PROVIDED, HENCE THEY REFUSED, I PLACED A COMPLAIN HOPEFULLY THIS GET RESOLVED BECAUSE I AM NOT READY TO PAY EXTRA FOR SERVICE THAT WILL NOT WORK. I have smart devices (light bulb and smart plug) but it doesn't want to connect to my internet ... Videotron started DOCSIS 3.1 deployment 4 years ago. The BlackBerry 7.1 update is now available for the BlackBerry Torch 9860! Yes. I am using the Netgear Nighthawk AC1900 R700 (up to 1900 mbps). 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Insert a pencil tip or paper clip in the hole and hold it on the "reset" button for five seconds. I AM VERY WORRIED MY MODEM WAS NOT SUPPORTED BY VIDEOTRON, Re: I AM VERY WORRIED MY MODEM WAS NOT SUPPORTED BY VIDEOTRON, The best place for all your technical questions. What speeds does Videotron plan on offering on the LTE network? Helix internet with modem other than Helix Gateway? Ultimately, I encourage you to purchase and use your own cable modem to save the monthly device fee and use your own router as your network’s gateway.. Some networks cap speeds at 75 Mbps, because they simply don’t have the capacity to offer anything faster. Find the "reset" button at the back of the modem. With the tech still at my house, we ran tests with my laptop hardwired in on fast.com and I was ranging 600 up and 150 down. I just had Ziply install their 1 gig fiber at my house in Edmonds. When you remove the pencil or paper clip from the modem, the modem's lights will turn off, then light up one after another. While it sounds tedious, it is worth the trouble, as long as you know-how. Videotron is in the process of concluding its first LTE roaming agreements and performing the first round of tests with a number of partners. Doing the fast.com wifi test on my cellphone I am getting 60mbps. However, you need an LTE SIM card and you must make sure your device is compatible with our network’s frequency spectrum. Yes, you can use your own LTE device. With both 5ghz and 2.4 ghz, Helix - Sharing bandwitdth between different computers. Can I use my own LTE device on the Videotron network? 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Each time that you connect a new peripheral to a Videotron modem, you have to reset the modem, either by unplugging the electric cable or, if you have a Videotron telephony modem, by pressing the "reset" button at the back of the modem. However, you need an LTE SIM card and you must make sure your device is compatible with our network’s frequency spectrum. There are a few reasons that would explain why you where only getting 60mbs instead of 120, the main one being the use of the 2.4ghz network instead of t he recommended 5ghz. When you compare the LTE network with the HSPA+ network, the difference is clear: LTE technology is nearly 3 times faster when downloading and 7 times faster when uploading. Using your own router [link to this post] I believe I have read somewhere that placing the Virgin router in modem mode to enable use of your own router can be an absolute disaster. http://support.videotron.com/residential/terms-conditions. As for the modem, this might be something to look at. Is the LTE network available anywhere HSPA+ (4G) coverage is offered? Follow these steps to resynchronize the router with the modem: A. BlackBerry Bold 9700 - Démos interactives, BlackBerry Pearl 9100 - Interactive Demos. To install your router, please refer to the question "How do I install a router?". Is my LTE device compatible with the 4G HSPA+ and GSM networks? Using your Own Router by ISP. This means you can benefit from extended coverage when you are outside an LTE coverage area, in a location where a partner network is available in Québec, the rest of Canada or roaming abroad. The BlackBerry 7.1 update is now available for the BlackBerry Torch 9860! As for the modem, this might be something to look at. I also do not understand the idea to use your own modem as the ArrisTM822 is plently capable of doing the 120mbs package. The best solution to this problem is to use the free modem, but disable the internal router and use one of your own. If you already have an old router sitting around, … SO VIDEOTRON EXPLAIN THIS TO ME OR SHOW ME A POLICY OR AN AGREEMENT THAT PROVES THAT I WILL BE VIOLATING ANY OF USER AGREEMENT OR ANY TERMS OF SERVICE, I AM NOT HAPPY AND I NEED PEOPLE TO KNOW ABOUT THIS. It costs the same to browse on the 4G HSPA+ network as it does on the LTE network. Before ordering your SIM card, you should visit a store and speak with a sales associate who will check whether or not your device is compatible with our LTE network. In terms of speed, LTE technology varies from one network to another. Seeing as very few areas are covered solely by the 4G network, the vast majority of our current customers will be able to enjoy the latest LTE technology. I AM A VIDETRON USER FOR ALMOST TWO YEARS NOW, SINCE I HAD MY SERVICES THEY HAVE CHANGED MY ROUTER TWICE BECAUSE IT FAILED BEFORE AND IT WAS REPLACED, AND AGAIN IT FAILED, THEY FIXED IT. Wait a whole minute after you have plugged the router back in before continuing.Turn on your computer(s) and try to reconnect to the Internet when ready. If you have a cable modem (Internet only): If you have a multifunction modem (Videotron telephony): Wait a whole minute after the modem resets before continuing.Plug in the router's electric current. Yes, you can use your own LTE device. Videotron primarily uses band IV. When can we expect faster upload? Greater output (see comparative table below) + better network response time + all-IP data session (end-to-end IP network) = better customer experience.For example: Highest video quality possible (HD video requires 30 MB/min), Ability to share much larger files (i.e., videos).
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