Once the DHL courier has put your parcel in a locker, you'll receive a text or e-mail with a pickup code. The shipment will be waiting for you for 7 calendar days. If you're quick, you'll be able to open the locker again with the same code. These cookies will be stored in your browser only with your consent. If you have no time to pick up the shipment, give the PIN code and your phone number to a trusted person. Your benefits. You also have the option to opt-out of these cookies. Safely sending a parcel abroad: here’s how, Why DHL Express Breakbulk offers added value for industry. You even have a whole week to pick up your parcel. If you're quick, you'll be able to open the locker again with the same code. The DHL Parcel ServicePoints network is complemented by 170 DHL Locker parcel machines. But don’t despair just yet. Hi there! Most DHL Lockers are accessible 24 hours a day. With 3,000 points in the Netherlands, there's sure to be one near you. If the delivery status of your package remains … All rights reserved, We use cookies on our website to give you the most relevant experience by remembering your preferences from previous visits. If you've sent your parcel to a locker, we'll e-mail or text you a unique pick-up code once your parcel is safely in the locker. Once you're at the locker, enter your code into the display and the parcel is yours! All rights reserved. Eagerly looking forward to receiving a package that never arrives can be very frustrating, to say the least. You pick up the shipment when you have time. If you can't find an answer, call our help desk at 0900 222 21 20 (€1,- per call). Most DHL Lockers are accessible 24 hours a day. Give an alternative address to speed up delivery. Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl. For more information about the use of cookies, check our. Below are some indicators that can help you assess whether the received email is fraudulent. You can select the DHL Locker machine: Choose from one of our favourable price packages and arrange a DHL Parcel courier online! No need to call Customer Service—now you can view, download, print or email your proof of delivery documents either as letters or in table format—usually within an hour of delivery. Here’s what to do when your package hasn’t arrived. You pick up the shipment when you have time. Undefined cookies are those that are being analyzed and have not been classified into a category as yet. But opting out of some of these cookies may have an effect on your browsing experience. A sturdy box with suitable dimensions is the prerequisite to getting your parcel delivered on time and in good condition. Fortunately, most packages that don’t arrive did not get lost. The shipment will be waiting for you for 7 calendar days. Please note that we can only provide information about shipments coming from and/or going to Belgium. If not, call our contact center at 0900 222 21 20 to re-activate your code. To deliver a secure website we will no longer support this browser in the near future. In this message we also send you your PIN code necessary for picking up the shipment. Most of the time it got delayed somewhere, which you can simply check through our track-and-trace service. If your package was not retained in one of our distribution centres, we will continue our search to find out where things went wrong. Through our On Demand Delivery tool, you can arrange a different delivery method online: service point (it’s open on Saturdays and has extensive opening hours), a different address, neighbours, delivery without signature, … Or you can ask for delivery on a different day (within seven calendar days). We'll notify you immediately if your parcel won't fit in a locker and will take it to the nearest DHL store. You can call the contact center on workdays from 8 AM to 7 PM and on Saturdays from 9 AM to 2 PM. Analytical cookies are used to understand how visitors interact with the website. The DHL Locker near you is the best way to send or pick up your parcel. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Discover more packaging tips for parcels! It's a simple and easy way for you to send and pick up parcels yourself. Please check your internet settings to update. The shopkeeper simply scans the code that is presented on the smartphone. What should I do? Select your closest point, when you finalise your order at an e-shop or when you redirect the parcel to be picked up at some other location. DHL Express is happy to assist. DHL will not accept for transportation: furniture, household goods, personal effects, used-not for resale as per DHL Terms and Conditions, Shipment Acceptability. We use cookies on this website. I've closed the locker and my parcel is still inside. If the delivery status of your package remains unclear, be sure to contact us straight away. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Please visit our Get a Quote page if you are looking for a quote on your shipment. You can send your parcel from a DHL store or leave it in a parcelstation to be sent later. You can then pick it up when it suits you within the following seven days. This website uses cookies to improve your experience while you navigate through the website. arrow--black. You can pick up a shipment only during the opening hours of the given shop or market, which makes you feel safe during collection. when you select this type of delivery in an e-shop - you can pick up your shipment on the next business day after sending. The pick-up code is in the body of the email, so no click through is required. By the way, did you know that when you ship a parcel through one of our Service Points, you get a sturdy DHL box for free? Copyright 2020 DHL Express. Change your parcel delivery date or address. This category only includes cookies that ensures basic functionalities and security features of the website. Please note that damaged goods are usually the result of inadequate packaging. Find your nearest DHL Parcel ServicePoint, Contact for public administration authorities. What usually happens is that a package got delivered outside office hours or when you weren’t home. If you have a question about our parcelstations, or if you have a technical issue, first take a look at the FAQs. We deliver safely and reliably. If that is the case and your neighbours aren’t home either, our couriers will leave a card in your mailbox. What happens if I have my parcel delivered to a DHL Locker? All rights reserved. You are using an outdated web browser. When contacting customer service, you will be asked to provide the consignment number and, if possible, an accurate and detailed description of the goods and packaging. This data is the authorisation to pick up your shipment. A DHL Locker is a yellow wall with lockers. Check how we operate during the COVID-19 period. We never use @gmail, @yahoo or other free email services to send emails. You can then pick it up when it suits you within the following seven days. Life is full of surprises, and they’re not always pleasant. Most of the time it got delayed somewhere, which you can simply check through our track-and-trace service. There’s no need to start worrying when a package hasn’t arrived when you expected it. In addition to being the place to pick up online orders, you can also arrange for a parcel you missed to be sent to the parcelstation using the info on the “missed DHL delivery” card. If you don't come pick up it, it'll be returned to the sender. We also use third-party cookies that help us analyze and understand how you use this website. Be sure to always use quality cardboard boxes and avoid reusing old boxes, as old cardboard has lost some of its firmness. This data is the authorisation … We will then check with our distribution centres to find out if your shipment was perhaps addressed incorrectly or if its packaging got damaged or lost. You select a convenient point to pick up the shipment, You can collect your shipment from the parcel machine as early as next business day after sending, Your shipment can wait for 7 calendar days from delivery to the machine. These cookies track visitors across websites and collect information to provide customized ads. A DHL account is highly recommended if you ship frequently. If you have no time to pick up the shipment, give the PIN code and your phone number to a trusted person. People who are used to doing shopping on the Internet are more and more often interested in independent parcel collection, especially if there is a pick up point in their neighbourhood. You’re visiting a Belgian DHL Express website from abroad. You can get it once you use the PIN code received via SMS and your phone number. These cookies do not store any personal information. The strategic partners of DHL Parcel are Żabka, Inmedio, Relay, 1minute, Biedronka, Shell, Kaufland, ABC.
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