9. 7. I specifically remember inquiring about this, and apparently there exists such a program for the GS Auto Techs in which they also get paid more for each certification passed, but not for GS Computer Techs. Best Buy does not encourage Geek Squad employees to get certifications or reimburse or pay for part of taking a certification. Please provide a type of job or location to search. Geek Squad, the best-known tech-support service, boasts deep resources and U.S.-based agents. Effectively identifies problems using advanced troubleshooting skills.Seasoned Computer Technician versed in the installation and maintenance of a wide range of computer hardware, software and operating systems. People are hired or promoted from other departments to Geek Squad simply to sell services. Whether rescuing a digital photo album from a broken hard drive, saving a student’s thesis from a coffee-drenched computer or transforming a living room into a personal theater, Geek Squad agents use their expertise to enrich lives through technology. Employees are taught situational tactics to extract as much money as possible from a potential customer. Selling services and warranties are pushed more than actually completing repairs. Editor's Note: This article originally appeared on Consumerist. Informed customers about issue resolution progress. K. writes: Cisco networking certificate from Cuyamaca College. Displayed courtesy and strong interpersonal skills with all customer interactions. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. 2. Organizes and compiles information/ records/ inventory to determine needs and prepares and/or submits purchase…. This opinion is my own. 4. Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs. 12 days ago. Best Buy Chula Vista, CA 91910 Geek Squad Consultation Agent. 6. 8. More than once, I witnessed Best Buy employees talking to people about signing up for a credit card, only to find out they were not old enough. Proficiency in residential pluming and leak repairs. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Serves as facility/clinic purchasing agent. Geek Squad City, the repair center for repairs we could not do in-store (any repair that was not a hard drive, memory, or power supply replacement), routinely completed unsatisfactory repair work. 3. Best Buy 3.9. The only position an employee could move up to is the Manager. The worst example I can remember was a laptop that had its screen replaced and where the webcam was supposed to be on the screen bezel was instead a screw that held the LCD together. NILES, IL - JUNE 06: "Geek Squad" double agent Moira Hardek leaves for a service call from a Best Buy store June 6, 2006 in Niles, Illinois. Displayed here are Job Ads that match your query. Geek Squad Advanced Repair Agent. If you weren’t doing so well, then the manager “coached” you on how to sell more services. There were times I would send off a computer 3 times for a verified issue and the unit would come back with the same issue un-repaired. Stock equity grant awards (select management and front-line…, Assist higher grade technician(s) during installation, maintenance and removal of equipment and associated systems by performing basic test and maintenance…. All email addresses you provide will be used just for sending this story. Supported customers having data connectivity issues. For more information, see the, Computer operating system (PFW IntelliDealer): 3 years, Product line: electrical: hydraulic and mechanical systems: 3 years, By creating a job alert, you agree to our. Informed customers about issue resolution progress. And while he says that he considers his time there to be “generally a positive experience,” K. did feel that there is some backstage info the public might want to know. Specifically, individuals who have no experience working on computers are given the appearance of being a technician. Also, we were taught in Geek Squad to push the credit card even if the customer was already paying with another form of tender. 1. For an additional $299.99 you can get a 2-Year Geek Squad Black Tie Advanced Protection Plan that will cover you in case of accidental damage. Supported customers having data connectivity issues. Employee discounts on vehicle purchases, parts and service repairs. © 2020, Bold Limited. Save job Not interested Report Job Best Buy Credit Cards were pushed to customers at every available opportunity. this was in late 2005. I was a geek squad tech. Consumerist reader K. recently ended his 4.5 year tenure as a Geek Squad member at Best Buy. Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs. Provided thorough support and problem resolution for customers. This stems from inadequate and outdated training materials, such as the Best Buy Learning Lounge. I was there two weeks, the whole 6 person squad was fried. Tip: Enter your city or zip code in the "where" box to show results in your area. Health, Dental, Vi... 1st American Systems and Services jobs in Laurel, MD, Federal Bureau of Investigation jobs in United States, questions & answers about Federal Bureau of Investigation, questions & answers about Collins Aerospace, Camelot Properties jobs in Montgomery, AL, questions & answers about State of Louisiana. Before the end of your shift, you were required to get a manager to look at your sales sheet and sign it. Inspects exchanged or refunded merchandise. All rights reserved. Geek Squad City, the repair center for repairs we could not do in-store (any repair that was not a hard drive, memory, or power supply replacement), routinely completed unsatisfactory repair work. I remember one instance where my GM said that selling a new computer with services was more important than completing a customer’s unit that they had already paid for. Displayed courtesy and strong interpersonal skills with all … If an individual had a small software issue that could simply be resolved, then we were taught to charge $200. There is no chance for advancement within the Geek Squad department. We respect your privacy. Patient and resourceful. Provided thorough support and problem resolution for customers. Although this changed shortly before I left, Geek Squad employees at the store I worked at were required to track each individual sale. Worth is such a funny word. I found it to be horrible. Client Support Specialist $45K-$50K year. Don’t ever forget that, “Price is what you pay. 5. Its $9.99-a-month plan is also the least expensive you'll find among competing services. You will be responsible for all upkeep and. Experience in building maintenance and repairs. [Consultation Agent] with [12] years in technical and customer support roles. A high percentage of Geek Squad employees lack basic troubleshooting skills such as correctly identifying malfunctioning components. Perform diagnostic work on agricultural equipment to verify needed, A technical school degree or equivalent, or 1+ years of experience in…, Must have a minimum of one year’s experience working in a high volume call/contact center as a call. Spokane, WA 99218 (Nevada-Lidgerwood area) +60 locations. Use screw drivers, pliers, wire strippers, soldering iron, flux, bifocal microscope…, Must have love for electronics and the desire to learn.
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