Problem is, when we called to inquire about the free replacement they had none....I used one that I had bought for my wife. Q: This fund is designed to assist hearing and speech impaired persons with making and receiving messages. Replace the old battery by using a coin to unscrew the rear cover on the Lively Wearable. The GreatCall Splash has Health and Safety Packages starting at $24.99 per month for unlimited 5Star Service. Is there an added monthly cost for Fall Detection service on my Splash or Lively Mobile device? Alexa functionality is only available when your phone is powered on, flipped open, and the screen is lit. Jitterbug Smart – Will support Link users once the Homescreen app has been updated (download the latest version from Google Play store). He is also indigent, with Medicaid taking all but $35 from his Social Security as co-pay for his care. Does the Touch3 offer Enhanced 911 support? That's why GreatCall designed the Lively Mobile with an easy-to-use emergency response button along with a suite of health and safety services. Does Fall Detection work when the device is worn on the wrist? 5Star Urgent Response Service provides easy-to-use and reliable urgent care access to IAED (International Academies of Emergency Dispatch) certified 5Star agents who will confirm the customer’s location, evaluate the situation, and call for the appropriate assistance. Once there, click. Q: How do I download and install the Lively app? Why does my Splash or Lively Mobile device say “Stopping Fall Detection” when I turn it off? How does the 5Star agent handle my call if it escalates to an emergency situation? What warranty is included with my device? Zones are automatically created around known locations (places the 5Star user spends most of their time) set up in the 5Star Personal Profile. We would like to look into this further with you, please look for a private response from us. Q: Q: No, when the battery is replaced, the memory on the Lively app will be unchanged. Why do I get notified that the 5Star user has left or entered a zone despite them being stationary? I told her good luck getting the money from a deceased person. When I called customer Service the first customer service rep was AWFUL. This component is designed to recover the costs in certain states where E911 cost recovery for wireless carriers does not exist or exists in a fashion that only provides partial recovery of E911-related costs. Can I retrieve a deleted photo? Beware of this company. However, when we asked for the shipping fees and restocking fee back. I need to know why the contacts won't copy except the two manufactured names - after that it quits connecting. Press the Call Button one time on The 5Star device and you will hear a prompt saying, “Hello [Account Holder Name], this is your 5Star test call. NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by Greatcall. Add-On Minutes will be used only if no carry-over or plan minutes remain or if they are the oldest and closest to expiring. it fell out*of my pocket. When I asked to speak to a supervisor the rep refused. Yes. Very frustrating and probably impossible for a senior to complete! The GreatCall Splash device– – Existing customers can enroll in 5Star Service by calling 1-800-463-5412. I was told it would take 2 weeks for that department to email me this. Jitterbug5—Call the “Urgent Care” contact found in your Phone Book. There are 31 ringtones available for selection. Having problems with GreatCall / Jitterbug? I ordered the Jitterbug for my husband. I called to activate 3 times and I was hung up on after I asked to speak to a supervisor. Q: GreatCall has a variety of service plans you can choose from to ensure you're getting the best plan for your needs. ", … When it became apparent it just wasn't going to work in my pocket up here in the mountains, I returned the handsets (I'd been sent a replacement to test if it might have been a problem with the equipment) and received a prompt, generous refund of the entire amount I had paid for the phones, the initiation fee, and even a prorating on the unused portion of my monthly bill. Can I keep my current GreatCall phone number when I request a replacement? Q: When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it. 5Star Personal Profile and service is limited to one user per subscription. I need address and confirmation that I will return the phone. Yes, the Jitterbug Plus can store up to approximately 300 photos, depending on the file sizes. There is a large button on the right side of the device, just above the Power/Lock Button. Last month was told that we need to update both of our phones at 100.00 dollars a pop. Q: What guidelines do you use to construct the daily Adventures? GreatCall Is LousyCall I paid for the phone ($90 or so), the activation fee ($60 or so) and a month’s worth of minutes ($30 or so). I called Customer Service for the reset, as I had been doing for the past 6 months, and was advised at that time the device was not useable!!! We would like to look into this further with you, please look for a private response from us. Please look for a private message from us, requesting additional details. If you are activating your Jitterbug J for the first time, please call us at 800-733-6632 for assistance. The lost service time while waiting and paying for new ones is not reimbursed. Voice Typing and a full on-screen keyboard with big buttons makes typing easy. Review #2144501 is a subjective opinion of poster. How can I increase and decrease the volume on my Jitterbug Smart2? Q: I paid the full phone charge. Q: Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). Click on the Start Update button found at the bottom of the "Update 5Star Software" page. How do I enroll in 5Star? GreatCall cannot attest to the accuracy of a non-GreatCall website. Clearly I'll never use GreatCall but I hope others reading this will make the same decision based on these crass, ridiculous practices. The price level of this organization is high according to consumer reviews. No. Yes, you can use the included USB cable to connect your Jitterbug Flip to your personal computer to download photos. Which Bluetooth headset is recommended for the Jitterbug Smart? It is recommended to charge your Lively Mobile every night or when not in use with the included Charging Dock. You can also assign a different ring tone to each individual Phone Book contact by using your. Does the Jitterbug Plus offer Enhanced-911 support? I was talked over numerous times and the length of time to activate was absolutely unacceptable. The package is $39.99 per month and includes 5Star, Urgent Care, the GreatCall Link App, Fall Detection, and Device Replacement Option. What if I am not a 5Star Service subscriber and I press the “5*” button on the Jitterbug5? I am a 92 year old person who no longer drives and seldom leave home so I only used my phone when I am away from home to make calls I did not have an unlimited data plan. Which Bluetooth headset is recommended for the Jitterbug Smart2? What makes the Jitterbug J so easy to use? Your responder device is properly configured and tested. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Could not depend on this phone at all. GreatCall was first mentioned on PissedConsumer on Sep 13, 2015 and since then this brand received 192 reviews.. GreatCall ranks 229 of 1400 in Telecommunications category. Will Fall Detection affect the battery life of my device? The Home icon usually takes me to somewhere else and seldom to Home or nothing happens when I touch it. Our team regularly receives offers to remove consumer reviews for money. Why can I no longer activate my new Jitterbug Plus? After I add the Handset Replacement Option to my phone, how soon can I replace my GreatCall phone? Hi Gary, we are sorry to hear about your recent experience. The Jitterbug Touch has a 3.0” QVGA TFT LCD (240 x 320 pixels) color display. Your first call after setting up your Jitterbug is free and they are available to assist you 24 hours a day, 7 days a week. When the Lively Wearable is connected to your smartphone through the app, simply press the face of the Lively Wearable to call 5Star Urgent Response. Features and benefits of the 5Star Urgent Response service include: Q: Since then I've had nothing but problems connecting her Jitterbug to my cell phone. They will need to create a MyGreatCall.com account in order to be a Link User. The GreatCall Splash has a powerful external speaker for two-way communication, allowing you to hear the 5Star Agent, the 9-1-1 operator, others conferenced in by an Agent and other voice and tone prompts easily. I am with GreatCall's Custeomer Satisfaction Team. How long does the battery last after being fully charged? Support, but I know I did at least once. The lanyard is approximately 26 inches long. Q: Q: How do I use the new 5Star button found on the Jitterbug Flip? Other than the speakerphone, does The Jitterbug J offer any other hands-free features? Q: What operating system does the Jitterbug Smart have? No training or prerecording is required. What is the maximum number of photos the Jitterbug5 can store, send or receive?
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