What are your browser specifications for the HealthStream Learning Center? NO... Close…, The acting of taking care of the customer's needs by providing…, 80 percent of outcomes can be attributed to 20 percent of caus…, Americans with Disabilities Act; the law written by Congress t…, items that can be offered to a customer which are similar to w…, anything of value which a business owns; i.e. A communication technique in which the listener tries to parap…. A legal document that provides your Doctors, Nurses, an Family what kind of medical care you want if you cannot tell them yourself; if you are in a coma, terminally ill, seriously injured, or have dementia, Health Insurance Portability and Accountability Act of 1996, United States legislation that provides data privacy and security provisions for safeguarding medical information, Omnibus Budget Reconciliation Act of 1987, create a set of minimal standards nationally of care and rights for people living in certified nursing facilities, Characteristics, values, beliefs, and factors that make people different, yet similar, The different racial, ethnic, and socioeconomic varieties, based on factors such as values, beliefs, and experiences, that present in people grouped together in a given situation, group, or organization, Living Will, Healthcare Power of Attorney, DNR (do not resuscitate), The ability to imagine and understand how someone else feels, the capacity to recognize the emotions of the customer, the state of being patient; waiting without any complaint, slower service where the time spent with the customer was used to better understand their problems & needs, the trait of being observant and paying attention to someone or something, The careful exchange of thoughts, information, ideas, and messages between people or groups, An essential skill of understanding your products features which allows you to benefit accurately and persuasively, The ability to pay close attention so you can gauge a customer's mood and personality in order to keep interactions positive, The ability to remain cool and calm when dealing with a heated customer or situation, situations when customers have expectations of a certain type or level of service that are not met by a service provider, Things that customers typically desire but to not necessarily need, Motivators or drivers that cause customers to seek out specific types of products or services. Our valued customers have login pages specific to each organization. Closed Holidays. Learn customer service in healthcare with free interactive flashcards. A phone call conducted by an autodialer and using a recorded voice message system. Take the NREMT NRP practice test on our free desktop or mobile exam prep app and study NREMT NRP The NREMT Paramedic (NRP) cognitive exam is a computer adaptive test. You're welcome to take the quiz as many times as you'd like. Something produced or an output by individual or organization. Find GCSE resources for every subject. NEW! Test your knowledge with our free NRP Practice Test provided below in order to prepare you for our official online exam. 1. Recognize how you tend to communicate by asking those who know…, The methods to encode and decode , as well as the feedback, fi…, The ability of knowledgeable, capable, and enthusiastic employ…. CCNA 4 Final Exam V6.0 Answers. Its how professionals approach problems, the ethical principles based on the organization's core values and standards to uphold professionalism, acting in a manner that sends a message of positive morality and good values when confronted with a customer situation or problem, always acting in a way consistent with what society typically thinks are good core values, honesty, fairness, respect, equality, dignity, diversity, and individual rights, the ongoing effort by an organization to meet customer needs and desires in an effort to build long-term relationships and keep them forever, a rewards program offered by a company to customers who frequent their business, they receive free merchandise, rewards, coupons, or even a advance release on sales or a new product, the practice of transferring an incoming caller to another telephone number and hanging up once someone answers without announcing who is calling. Also explore over 116 similar quizzes in this category. See how HealthStream uses artificial intelligence (AI) to personalize competency development and improve quality outcomes. Our online customer service trivia quizzes can be adapted to suit your requirements for taking some of the top customer service quizzes. the state of being patient; waiting without any complaint, slower service where the time spent with the customer was used to better understand their problems & needs attentiveness the trait of being observant and paying attention to someone or something The number of test items See answers and explanations as you go or simulate an official exam by waiting until the end. the customer who spends time searching for the best price or d…, Chapter 9: Customer Service Via Technology, Software that can process information and perform various task…, Provide callers with a menu of options from which they can sel…, A voice recognition computer mechanism that queries survey res…, Telecommunications system used by many companies in their call…, ST - situation/task... A - action... R - result, initial problem you had to solve... the obstacle you had to overc…, 1. be aware... 2. be prepared... 3. be professional, A term used by Peter Senge in his book The Fifth Discipline to…, The process of righting a wrong or correcting something that h…, The method(s) used by an organization to provide services and…, Those people outside the organization who purchase or lease pr…, A structured form of listening and responding that focuses att…, Advantages or rewards of product features, Questions that evoke one-word answers... May I help you? At HealthStream, we are driven by a passion to improve the quality of healthcare. Nashville, TN 37203. Advertising message that impacts purchase decisions. Contact us now so we can assist you with any issues you may have. Our valued customers have login pages specific to each organization. HealthStream Regulatory Script was published by on 2017-05-24. Learn how HealthStream’s leadership development solution allows you to cultivate a culture of future leaders. The practice test consists of 10 multiple-choice questions that adhere to the latest AHA standards. 420 were here. 500 11th Avenue, North ability of knowledgeable, capable, and enthusiastic employees…, describe businesses and organizations are engaged primarily in…, something produced or an output by an individual or organizati…, Company spends energy an effort on satisfying internal and ext…. Address: HealthStream 500 11th Avenue, North Suite 1000 Nashville, TN 37203 If you have forgotten your User ID, please contact your HealthStream Administrator, local help desk, Education Department, or Human Resources Department. inventory, build…. If you know your facility's HealthStream Learning Center URL, help is often available on your facility's login page. ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public places that are open to the general public. How do I log in? One solution to deliver, test, and measure your organization’s knowledge. The printing, copying, redistribution, or retransmission of this content without written permission is prohibited. C. What color do you prefer in that brand? refers to organizations and individuals involved in delivering service as primary product, the term adopted in the early days of customer service when many people started small businesses in their homes or cottages and bartered products or services with neighbors, the trend in which businesses have shifted from primarily production and manufacturing to more service delivery, a trend seen in many congested metropolitan areas and government offices, a situation in which employee are terminated or empty positions are left unfilled once someone retires or leaves an organization, the active process of building relationships and sharing of resources, ongoing trend of information, knowledge and resource sharing around the world, refers to business to business customer service, refers to the relocation of business services from one country to another, the practice of contracting with third-party companies or vendors outside the organization to deliver products and services to customers or produce products, occurs when governments remove legislative or regulatory guidelines that inhibit and control industry, North American Free Trade Agreement (NAFTA), the trade agreement entered into by the US, Canada, and Mexico to help, among other things, eliminate barriers to trade, promote conditions of fair trade across border, increase investment opportunities , and promote and protect intellectual property rights, an entire spectrum of companies that market products and services on the internet and through other technology and the process of accessing them by customers, the feeling of a person whose needs have been met by an organization, An environment made up of and influenced by various elements of an organization, those people outside the organization who purchase or lease products and services, people within the organization who either require support and service or provide information, products, and services t service providers, includes an element of an organization that a customer encounters, products or services provided by an organization, the methods used by and organization to provide services and products to its customers, a term used by Peter Senge in his book to The Fifth Discipline to describe organizations that value knowledge, education, and employee training, the process of righting a wrong or correcting something that has gone wrong involving provision of a product or service to a customer, United States governmental agency established to assist small business owners, A set of standards, often developed by employers, that guide the conduct of all employees.
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