Note the importance of the 'a' being there - 802.11a (like ac) is 5GHz-only... Yup, agree with VivienM, if the apple devices can operate on the 5 Ghz networks and the laptops can't see the 5 Ghz networks, thats not a good sign. Go to Solution. 10:45 AM Solved! Although I grant you that it's kind of crazy to have to make a phone call to set up a guest SSID - and one that lacks any WPA2 security at that. I go to 'Wireless' under 'Basic Settings' choose 2.4G or 5G, on the right hand side of the screen under 'Multiple SSID Settings' I only see the following submenus:'NetworkName', 'Enable', 'Broadcast SSID', and 'WWM(QOS). 5G Stopped appearing on my devices as an available network. However on a Mac running El Capitain 10.11.3 (i.e the latest release) the install fails. 01-23-2016 06:48 PM. @Almarenco do you noticing the 5 Ghz network disappear when the extender is not connected? The router they give us I gather must be absolute **bleep**. HITRON – CONFIGURING YOUR WIRELESS Everything you need to make your wireless setup work for you, whichever device you’re connecting up. I'm out of ideas and Google hasn't lead me to an answer. http://www.howtogeek.com/howto/27067/change-wireless-network-priority-to-make-windows-7-choose-the-r... Once that is done, if you disconnect from the 2.4 Ghz network, the laptop should then reconnect to the 5 Ghz network. I don’t have any smart home stuff using 5G - I have a nest thermostat and 2 nest smoke detectors and a garage door opener on the 2.5G network. Then I wanted to configure a guest SSID and I had read that you could either call tech support or use the Cisco Easy Connect software on the USB stick included in the box. I can't imagine that Hitron built this without a WPA-2 Security mode and AES encryption mode for the guest accounts, or that Rogers, for some reason, had them removed. The firmware is the latest version, my laptop has an N adapter, the 5Ghz band is not broadcasting and I even tried manually adding the network SSID. Are you sure your laptops have wireless cards that can support 5GHz? We are aware that CGN3ACR users are still unable to access the feature to setup multiple SSIDs through “cusadmin”. 01-22-2016 10:00 PM The 5G shows up on my iPhone, tablet, etc and USED to show up on my laptop, but now its not.. 03:37 PM. When I pull up the Connection software from the EasySetupKey, I can SEE the 5ghz network on there. 12:32 PM Same problem. This will show, in list form and graphically, all of the routers that the laptop can detect. Using the network display will tell you, as soon as you look at it, whether or not the laptop is seeing your 5 Ghz network. Hitron CGN3ACR missing 2.4G & 5G multiple SSID settings, Re: Hitron CGN3ACR missing 2.4G & 5G multiple SSID settings. Whether or not Easy Connect is supposed to install from, or just run from, the USB stick, it simply doesn't work on El Capitain.
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