Somehow it feels like the windows were stretched when they were glued for the first time. I'm always impressed with people who have the skills/impetus to repair their own stuff! It should say on the seam sealant packaging (or in the product description if you buy online) which materials it's compatible with. Today is 9/21, no shipping notification or communication about delays, etc.I just wanted to know when my tent was going to ship because I am going backpacking in October... but at this point I am just going to cancel the order as I can't trust them to help with any issues that may arise in the future.Very Disappointing. Now I will try my repair. Poor quality construction and poorer warranty service. Is it safe to mount the same partition to multiple VMs? I've been shopping for a new tent for a while now and it looks like Marmot may be the one, either the Limelight 3p or the Tungsten 3p. Is It Common For People To Write Literature Reviews On A Topic For Someone Else? I have been trying to reach you since early August. Get it as soon as Sat, Oct 31. They didn't email me back. Only the latest review will count in the company's TrustScore. Well, apparently the training goes on for days because every time I've called, I hear the same message. The pullover began to pill almost immediately and the jacket began losing feathers right away as well. Did "music pendants" exist in the 1800s/early 1900s? Which is a pity because years ago they made good clothing. I am paying for a service and that is what I expect, end of story. Absolutley ridiculous. https://www.gearaid.com/products/seam-grip-sealant-waterproof?variant=28044147153. There are two small brushes that come with the sealant kit and I used the smaller one to paint on the glue. Q. I purchased my product used – is it still covered under Warranty? I just got a credit for my tent after the glue from the vecro strips on the fly started falling off. Shame on you twice marmot. And thank you Conrad for suggesting parchment paper – the icing on the cake! ( Log Out / --> MARMOT TENT – REPAIRING POLYURETHANE WINDOWS. Tx for the tips…, Thanks for posting and taking step-by-step photos. Hopefully that's the end of it.Update 2: They sent it anyways. Had REI not given her a free solution, she may have pursued that option (and after 6 years she couldn't exchange it at REI of course). After waiting another 2 weeks contacted them again only to find that they decided not to ship the item at all. It is not cost effective to replace the window as if new (nearly the entire tent has to be opened up and it would be cheaper to buy a new tent then pay for that sort of repair!). We process all items upon receipt to ensure the fastest turnaround possible. I will never buy a marmot product again. I still use my Karrimor Tote-Em backpack from 1978 and the (indestructible) Trangia portable stove I bought in the mid-80’s. I purchased a pair of Marmot walking shoes from Blacks, with very little wear the stitching came undone on both shoes. What if I know my item isn’t covered under Warranty and I want a repair? Marmot seems to have fixed the glue problem by eliminating the windows in the newer 3P. Nice work! 100% Satisfaction Guarantee I don't need to hear a sob story. Return arrived? This made “painting” it on with a tooth pick a bit easier because of its increased viscosity. They seemed fine the first day, but they fell off during the following trip. I used it about 3 times and the teardrop plastic window in the rain fly fell out. I’ll be keeping some adhesive/sealer in my gear pouch. Hopefully, they'll improve the main customer service line and email response times. 4.3 out of 5 stars 78. Marmot seems to have fixed the glue problem by eliminating the windows in the newer 3P.. Congrats! In rare cases, it may take longer. --> MARMOT TENT – REPAIRING POLYURETHANE WINDOWS. If a product is purchased second hand it no longer holds the original Warranty. Waited 5 days but received no other information. Today is January 21st, no corespondance what so ever. Called them they said jacket was out of stock, and that all the jackets were gone. Is there a name for paths that follow gridlines? To learn more, see our tips on writing great answers. Tent poles are not covered by Marmot's warranty, nor will Marmot sell you replacement poles! Reacting to tornado warnings while camping with no buildings nearby. I was later informed it was decided that the item would be shipped. I iniated my completed return on December 16th, today is January 3rd, and I still have yet to get my credit back. Here goes nothing: Yellowing of the glue. Did an in-the-field temporary repair with duct tape because we were getting some rain nearly every day (and the duct tape really did a pretty good job! Make the corners of the tape round to keep it from peeling and thus will last longer.
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