Hi Robert, we’re sorry to hear about the state of your celery! Thanks for the reply, I wasn’t expecting any reparations, I just wanted to bring the issue to your attention. They sell these ugly fruits and vegetables to people like you and me who don’t mind an onion that’s too big or a potato that’s too small. I made beef stew and it was amazing. Call them. However, I had no way of knowing this because, again, they sent me no email/confirmation that they actually cancelled my subscription nor did they return my call. Hi Pam, we’re sorry to see you go and we hope you give us a chance to make this right! However, please be sure to fill out a formal ticket with our customer success team here: https://help.misfitsmarket.com/contact/custom-contact-form-S1NAIK1Iw and we will be in touch with you via email as soon as they can. Wish they would take more care packing the boxes. Can you replace them in my next box ? Thanks! Enter store using password: Are you the store owner? We have a page called What’s In Your Box that we update each Monday to reflect what you might find in your box this week. Hi Lilian! I’ve had two boxes with crushed tomatoes all over and rotten veggies that I had to throw away. Currently their delivery area includes all zip codes in Pennsylvania, New York, New Jersey, Connecticut, Delaware, Massachusetts, Vermont, New Hampshire, Rhode Island, Maine, Ohio, West Virginia, Washington, D.C., Virginia, Maryland, North Carolina, South Carolina, Illinois, Indiana, Kentucky, Alabama, Georgia, and Florida. Thanks in advance. I had to throw half of the box out. My mom, on the other hand, gets a small box delivered once every two weeks for her and my dad. I usually spend about 1-1.5 of that at a on produce at a discount grocery store each month so it … Even for organic produce, I don't feel like we got close to the value we paid - especially since we were receiving imperfect product. (Seeing people’s comments about a lot of things being sold out makes me think I’m getting the leftovers for sure.) I can’t honestly say that I’ve seen too many truly ugly fruits or vegetables come in my boxes. Second box I customized and I really think I will just allow the random selection of products. The remaining produce had a shelf life of 3-5 days when it should have been 2 weeks. For a family of 7, we spend less than $700 each month on all our groceries, toiletries, and household items, while using nearly all organic and all-natural products. How would I be able to fill my box. We won’t process or publish complaints or customer reviews about allegations of transmission of the coronavirus from the business or its employees to consumers; about a business’s operating hours during mandated shutdowns; or about lapses in business licenses or delays to permits caused by licensing or permitting offices being closed. I suppose the only way to know if a Misfits Market subscription is worth the cost is to look at some real numbers. Please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new and they will look into refunding you for the spoiled peaches. We’re sorry about this and know how frustrating it can be. i already did a contact with the company; if this is typical i’ll keep going to the store and pick my own. Hi Leslie, thank you for your feedback! If you’re getting a small squash, we should be sending you a few to make up for its size. When are you going to add Texas to your destinations? Their quality is horrible, their variation worse. We have 2 adults and five children in our family, and we get the larger sized box every week. I never got an email link to choose my items! It must’ve been sitting in a warehouse somewhere a week. However, we want to make this right! Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. You can set your account up to have produce boxes delivered either once a week or once every two weeks. Now, I am trying to unsubscribe and that seems an issue as well! I was told I would receive a 20% refund, even though that wasn’t sufficient (it would only be about $6-$7), but never received it and never received an email response from my follow up email that included photos of mold. Crossing my fingers! Customer Service: F When the box comes damaged, I put the blame on the carrier. Hi Carolyn, we’ve seen this issue a lot and will pass this feedback along to the appropriate teams. How much would I pay for these items at the store? If you have any issues with future deliveries or the quality of your box, please fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new Thank you! I live several states away from their shipping location, so I think that most people should have no problem. No phone number to contact anyone. Or if you do not want to cancel entirely but just need to take a break, you can pause your subscription with one click. Now I’m always online at 4 PM on my “shopping day”. Delays and delays after delays, refusal to address emails and social media complaints, refusal to refund for products not received, refusal to cancel subscription. BBB information and Business Profiles reflect the most current information available to us. On Sept 28 I was charged for my box but it does not show that it was shipped nor delivered and I did not get it on Oct.1. I’ll probably cancel, it’s a nice idea but I can go to my local market and get the same thing fresh. Then, check your account page at 4pm EST, which is when it first opens. I heard they just got $82 million To expand their services. That’s definitely not up to our standards and we want to make this right. I think that we should get more veggies and fruit but it is all in real Very impressed with the boxes received so far. I emailed you a week ago and never heard back so I cancelled my upcoming box. My boxes have all gotten here in bad shape….ice pack is melted, a lot of things are wilted and/or mashed. I am confused as to how to fill my box. Love getting my boxes however every time I order cucumber I get one that is smashed. Hi Ella, we edited your comment to remove your personal information from a public comment. Please fill out a formal ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. Should be getting my second box tomorrow! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Hi Amy, we currently do not have a call center or phone number for customer service requests, but you can fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new It will be added to our queue and our team will be in touch with you via email as soon as they can. The curly kale was very stiff, didn’t look fresh. Delivery Speed: A. Misfits Market is a reputable shop in the market for its quality, customer service, and special deals they provide during festivals, or sale occasions. When I press sign-in, it turns to Loading and stuck there. While I have had some issues with missing Marketplace items, customer service has always been outstanding in correcting shipping mistakes. it was pretty bent up with a hole torn in the bottom corner. didn’t seem very full and was missing a couple things i had picked (pears). Of course the next thing I looked at was the pricing, and I was honestly a little shocked at how affordable it was to buy organic vegetables online from Misfits Market! When I ordered most things were not available so I am not going to be getting much of a variety. Thanks! However, most of what I purchase at the grocery store is not organic, and all of the produce from Misfits Market is organic. Lo and behold, they were available in a quite a large market, including my state. One of the 3 apples was all brused. Great idea, if you don’t live in Florida I guess….. Hi Cilia, we’re sorry to hear about the state of your first box! I have a personality that gets bored easily, so I love not knowing what produce we're going to have each week until we get our box. I’m going to continue to try and reach out but I would not recommend risking your money with Misfits Market. Additionally as other members mentioned as it was time to make my selection most of the items I wanted were gone. My last box had 2 moldy rotten beets and very little appealing veggies Also, we have been eating more fruits and vegetables now that they show up on our doorstep every week. Let’s take a random box of mine and break down the numbers. So here’s hoping for getting more like this one! However never hearg a response I suspended my orders. Onions: This is around a pound of white onions, so about $1.69 for non-organic at the store. As you can see, I paid a very similar amount to what I would pay for this food at the grocery store. Thank you! There may not be any significant cost savings over buying my produce from the grocery store, but I am paying roughly the same amount and getting what I feel is better quality food. I’ve had problems with my last two boxes. Tried it with the fingerling sweet potatoes for a very nice flavor. I am canceling right now! Getting something that you can’t use by itself actually makes you spend more money to get a few more to be able to create a dish, or even worse, discard that item – which is what you’re trying to avoid in the first place. Simply fill out a ticket with our customer success team here: https://misfitsmarket.zendesk.com/hc/en-us/requests/new And they can let you know what the fruit or veggie is! Pears: I would pay approximately $3 for a bag of pears this size at Aldi. Why? This week I received Bartlett Pears. Once you scroll, the third “section” of this page will be a large countdown clock that shows when your Marketplace and customization window opens.
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